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Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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Jeannine Brown

November 14, 2025

5  out of  5
rating by Jeannine Brown
"My husband and I have been working with John’s office for more than 40 years and have consistently received outstanding service and guidance. Recently, we needed to make major changes that included a new home owner’s policy. We looked to John for advice and he and his staff put together a complete plan that allowed us to bundle our coverages and lower our combined insurance costs significantly. We were both impressed and thankful. A special thanks to Ashley, John’s assistant. She is responsive and reliable when we need policy questions answered and changes made to our auto coverages. Most recently she reorganized the online access to all of our policies. She is a persistent problem solver with a gracious style that radiates through the phone. We can recommend this State Farm branch without reservation! Jeannine and Bruce Brown"
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Carl Anderson

October 31, 2025

5  out of  5
rating by Carl Anderson
"Ashlee Kuehn has helped me understand several insurance related issues and I appreciate her expertise. This is an excellent insurance agency with fair pricing. They also allow you to pay your bills monthly, which is very helpful."
We responded:
"Carl, Thank you for taking the time to provide the review for my agency and thank you for the kind words regarding Ashlee! We really appreciate it and we look forward with providing you excellent service for your insurance needs in the future. "
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C Daly

October 31, 2025

5  out of  5
rating by C Daly
"I've received great service here. Jordo is so great and super efficient! He's kind and patiently answers your questions and helps you get what you need. I definitely recommend him!! Amazing customer service."
We responded:
"Thank you for taking the time to provide us with this review and thank you for the kind words regarding Jordo! We appreciate having you as a client for your insurance needs. "
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Tracy Smith

October 29, 2025

5  out of  5
rating by Tracy Smith
"I called as I was completely irritated with Allstate !!! Rebekah Houston answered and has been a god send! I had less than 10 days to switch insurance and 5 days later I had home and car insurance with a savings of $2000 every 6 MONTHS on my autos and $1200 on my homeowners insurance. Unbelievable difference in price with same coverage!! I was able to Docusign, so very easy! Thanks Rebekah yiu made this simple and I so appreciate you!"
We responded:
"Tracy, thank you for taking the time to provide us with a review and the kind words regarding Rebekah! We are glad to save you a significant amount on your auto insurance and homeowner insurance premiums and glad to have you as a client! "
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Wayne Lauer

October 16, 2025

5  out of  5
rating by Wayne Lauer
"I have had John carry my homeowner's policy and multiple vehicle policies for 25 years now. My experience with him and his office staff have been nothing but fantastic! The customer service has been excellent. They readily return my phone calls and meet with me whenever necessary. Calls and emails are always answered timely. John goes above and beyond what is asked of him, even giving me a gift card when I visited him at his office due to my loyalty over the years. I recently had my roof replaced and he helped me through this entire process without any problems occurring. When my vehicles have broken down and a tow was needed, he helped me with that too, including immediately reimbursing me for the tows. I will never have a different agent than John. Please consider using John and his staff for any of your insurance needs. I trust him and his staff with all my heart. They are a very professional and dedicated group. A thankful and very appreciative customer."
We responded:
"Thank you for the review and thank you for your business Wayne! We appreciate you so much! We’re honored by your positive feedback! We look forward to continuing to provide you with great service! If there is anything else we can do for your insurance needs, just let us know! "
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Kaylah Adams

September 30, 2025

5  out of  5
rating by Kaylah Adams
"Jordo is absolutely amazing! He is always super nice when I call to ask questions and is super helpful when answering those questions. He definitely lays out what’s going to happen and the possible outcomes when talking about insurance and the next steps! He is very attentive and calls back within the hour- plus he also texts back on the number he provides! He is super helpful and a great communicator!"
We responded:
"Thank you for the review Kaylah and the positive feedback on Jordo. He works hard to deliver the best customer service possible each and every day on assisting our clients with their insurance needs! We appreciate having you as a customer! "
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John Daum

September 29, 2025

5  out of  5
rating by John Daum
"Jordo was absolutely an amazing help and was very knowledgeable of the situation at hand. Also was very personable and polite as well as professional. I would definitely recommend Jordo as the go to guy."
We responded:
"Thank you for taking time out of your day to post this review John. We really appreciate it along with the kind words regarding Jordan. We appreciate having you as a customer and look forward to assisting you with any of your insurance needs in the future."
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Bo

September 16, 2025

5  out of  5
rating by Bo
"Great service and amazing team Rebekah is the best out there. I have been doing business with them for years and it is always a pleasure."
We responded:
"Thank you for your review Bo! We appreciate having you as a customer and being able to assist you with your insurance needs and the kind words regarding Rebekah! "
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Jeff Ogard

September 16, 2025

1  out of  5
rating by Jeff Ogard
"I have carried multiple policies with this company for years—including several homeowners policies, life insurance, multiple auto policies, renters, property, and even health insurance. Unfortunately, my experience has been consistently disappointing. The customer service is very poor and far from professional. It is nearly impossible to get timely assistance, and reaching John—who is supposed to be my point of contact—has proven to be a constant struggle. Calls and emails go unanswered, and when I do get through, the service feels rushed and unhelpful. For the amount of money invested across all these policies, I expected reliability and support. Instead, I’ve encountered frustration and a lack of accountability. I would strongly caution anyone considering this company to carefully weigh their options before trusting them with something as important as insurance."
We responded:
"Jeff, Your feedback is important to us and I am sorry to hear that we did not meet your customer service expectations. I did contact you within 3 hours of your request to speak with me. I had several appointments that morning and called as soon as I could regarding the issues you were experiencing with your windshield replacement claim. You posted this review about 20 minutes prior to my call. On Friday morning, 9/12/25, you contacted our office to report that both your and your wife’s vehicles had cracked windshields that needed replacement. My employee, Rebekah, contacted the auto glass shop that you wanted to use and had used previously. Everything went smoothly on the replacement of your wife’s windshield; however, the glass shop could not do the windshield replacement on your 4-Runner as it had a customized lift and after-market roof rack. They could not complete the sensor calibration needed for the windshield replacement and therefore could not replace the windshield due to liability exposure. That day, Rebekah, called a manager of that glass company to confirm that they could not do the job and to determine why. She called you that day to provide you with a status, but you indicated that you were busy and would need to call us back. Subsequently, on the following Monday, 9/15/25, she proceeded to call 2 other auto glass shops to attempt to find shop that could do it. Unfortunately, none of those shops could do it either because of the calibration issue presented by your vehicle. Rebekah called you that day to provide a status and to have you check any glass shops that you were comfortable with also, while she continued to look. You expressed your frustration to her “that she was not doing her job”. The following day on 9/16, Rebekah was able to locate a glass shop that indicated they could do the job and she called you. You indicated that you did not want to speak with her and wanted a call back from me. Rebekah provided me that message and you emailed me to contact you also. That was the first and only request for me to contact you on this matter, which I did 3 hours later at which time you advised me that you were transferring your policies to another agency. We appreciate your business for the 2 years that you were with my agency and wish you the best. "
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Ann Wigely

September 2, 2025

5  out of  5
rating by Ann Wigely
"Many years with State Farm in various states and looking for the same level of customer service in CO. Happy to say Joh Baer office is always helpful with great attention to customer service. Jordo Sands recently went beyond expectations in helping with an unusual claim situation. I highly recommend Jordo and the entire John Baer team."
We responded:
"Thank you for the review Ann. We are glad to hear that you are happy with the service from our Agency and we appreciate your positive feedback on Jordo. We look forward to providing excellent customer service to you in the future, for your insurance needs, and are so grateful to have you as a client! "
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Nafyad kawo

August 16, 2025

5  out of  5
rating by Nafyad kawo
"Great service! The staff were super friendly and helpful!!"
We responded:
"We appreciate your review! We are delighted to know you had a great experience with our State Farm office."
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Alyssa Johnson

August 16, 2025

5  out of  5
rating by Alyssa Johnson
"Amazing people- and they are really easy to work with. Rebekah got my account issues resolved within our 5 minute conversation"
We responded:
"Thank you Alyssa! We really appreciate your review of our State Farm Agency and the kind words regarding Rebekah!"
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Adriana Gonzalez

August 15, 2025

5  out of  5
rating by Adriana Gonzalez
"10/10 I recommend!! Jordo is the absolute best & provides wonderful customer service!! Everyone is so nice & you will truly feel well taken care of!!"
We responded:
"Thank you for the review Adriana! We are delighted to know you had a great experience with our State Farm office and appreciate the kind words regarding Jordo."
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Robert Wilson

August 15, 2025

5  out of  5
rating by Robert Wilson
"Amazing service. Jordan is amazing agent made everything make so much since. Highly recommend"
We responded:
"We appreciate your review! We are delighted to know you had a great experience with our State Farm office. Thank you for the kind words regarding Jordan!"
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George McCray

August 5, 2025

5  out of  5
rating by George McCray
"Former USAA customer, I just went back to State Farm. As a senior cost is king. Jordo was able to drastic reduce my insurance financial responsibility for both Homeowner and auto insurance. Excellent customer friendly experience."
We responded:
"Thank you for your review George and we are happy to have you as a customer! We are delighted to know you had a great experience with our State Farm office. If you ever need any assistance in the future, please don’t hesitate to reach out. We are here to help! "
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Aaron Strousberg

July 23, 2025

5  out of  5
rating by Aaron Strousberg
"I've enjoyed my time working with this agency. The customer service is phenomenal. There were some payment issues I had with state farm and Rebekah was amazing in helping me get them worked out. She truly went above and beyond what I would have expected her to do. I've also had a great experience with Jordo Sands. All in all I am truly grateful for the experience I've had here."
We responded:
"Thank you for the review Aaron, and I really appreciate the kind words regarding Rebekah and Jordan. We appreciate having you as a customer and look forward to assisting you with your insurance needs. "
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Taylor Duchmann

July 23, 2025

5  out of  5
rating by Taylor Duchmann
"Jordo was great. He help me find the insurance I needed for buying a new house. He was the one person during this whole process that knew what he was doing. He made everything seem so easy when buying a house is anything but easy."
We responded:
"Thank you for your review Taylor and I really appreciate the kind words regarding Jordo on his assistance on your Home Insurance policy. We greatly appreciate having you as a customer and look forward to providing excellent customer service for your insurance needs in the future. "
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Connie Good

July 14, 2025

5  out of  5
rating by Connie Good
"Everyone is so polite and always there to help me. John including you…..you have a great team…. Thanks so much for the help…."
We responded:
"Thank you Connie! We’re thankful for your feedback! It’s our pleasure to assist you with your insurance needs and having you as a customer. If there is anything else we can do to help, please let us know! "
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Ismael Bolanos

July 10, 2025

5  out of  5
rating by Ismael Bolanos
"Jordo Sands is the only reason I haven’t switched from John Baer - State Farm Insurance. I swear, the guy is so helpful and friendly it’s like having your own personal "Jake from State Farm"—just with better humor. I’ve purchased two cars in the past year, and he’s been there every step of the way."
We responded:
"Thank you for your review Ismael and thank you for the kind words regarding Jordo! He works hard to deliver the best customer service possible when assisting our clients with their insurance needs. Please call me if you have any concerns regarding our agency."
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Lucy Daberkow

July 10, 2025

5  out of  5
rating by Lucy Daberkow
"We've been John Baer's customers since we purchased our first home over 20 years ago and this speaks to the level of trust and confidence we have in his insurance office. Their expertise in all things insurance gives us complete peace of mind and their insurance pricing is hard to beat. We particularly are thankful to Kellie Davies for always providing top-notch expertise and guidance."
We responded:
"Thank you for the review Lucy! We appreciate having you as a customer of the last 20+ years so much!"
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Chris Wyne

July 2, 2025

5  out of  5
rating by Chris Wyne
"Worked with Jordo after moving here from Alaska. Not only did he make the transition simple and easy, he made it entertaining and fun. I feel well taken care of already between Jordo, John and the entire team. Highly recommend using this branch."
We responded:
"Thank you for the review Chris, and the kind words regarding Jordo! We’re thrilled to know you had a positive experience with us; your satisfaction is our top priority! We look forward to continuing to support your insurance needs. "
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Sarah Frizzell

July 2, 2025

5  out of  5
rating by Sarah Frizzell
"We have had the pleasure of working with Jordo while switching over our coverage after moving from Alaska. He is truly a delight to work with and made the process so easy. John was also very kind and welcoming. We could not ask for a crew to take care of us!"
We responded:
"Thank you for the review Sarah and welcome to Colorado! We’re thrilled to know you had a positive experience with us; your satisfaction is our top priority! We look forward to continuing to support your insurance needs. "
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Angel Chamberlain

July 2, 2025

5  out of  5
rating by Angel Chamberlain
"Rebekah w/ John Baer State Farm is amazing. She’s knowledgeable, personable and an over all pleasure to work with. Ask for Rebekah by name when calling this office. She knows the meaning of professionalism and customer service!"
We responded:
"Thank you for your review and kind words regarding Rebekah Angel! "
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Tyler Bray

July 1, 2025

5  out of  5
rating by Tyler Bray
"Jordo was incredibly helpful, cut the cost of my insurance to 1/3 what I was at and even reminded me to sign documents I had forgotten about. Great customer service and price. Highly recommend"
We responded:
"Thank you Tyler! I appreciate your kind words regarding Jordo and look forward to having you as a customer and being able to assist you with your insurance needs."
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Carmel Harrison

June 28, 2025

5  out of  5
rating by Carmel Harrison
"You won't find a better place for insurance and service than right here! I’ve been insured with John and Ashlee since high school, and they’ve always been there for me—through getting my first car, dealing with a car crash and a totaled vehicle, and now as an adult buying my fourth vehicle. Ashlee is always such a delight to talk to. Her industry knowledge, professional attitude, and unwavering dedication to helping customers is something I never take for granted. If you're looking for new car insurance, look no further. They offer incredible rates and unbeatable customer service. I even convinced my husband to switch to John and Ashlee years ago, and he agrees—it’s the best service and the best rates he’s ever received. John and Ashlee — you're both fantastic and truly a class act, as always!"
We responded:
"Wow! Thank you so much Carmel! We appreciate having you, and now your husband, as customers and look forward to assisting you with your insurance policies in the future. Also, thank you for the kind words regarding Ashlee. She works hard every day to deliver the best customer service possible for our clients. "